So after a long winded and very impatient plead for help on ATP's feedback form on their web site I actually got a response. Looks like they had a bad batch that went out and they are allowing me to RMA the purchase. Here is his email...

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Randy Chen wrote:

Dear Rob,

I am sorry for that has happen to you. You have our most sincere apology from ATP. There was a bad batch that was ship out to the market.

After we have notice the problem with that bad, we have corrected the problem. We would like to kindly ask you to ship the item back to us and we can replace the newer version of the ToughDrive for you.

Can you please provide your shipping address (no P.O. Box, please) and your phone number, and once I receive your shipping address, I will reply you with a RMA number and instruction on how to send back the item for a replacement.

If you have anymore question, please feel free to let us know. Thanks you.

Best Regards,

Randy Chen

Customer Support | ATP | tel: 1-408-732-5829 |

www.atpinc.com

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This is great news.  I now have the RMA number and 14 days to return the item.  I'am actually impressed with turn around time with this.  They just might win my business back!

2 Comments

• Beevis said Thursday, August 31, 2006 1:52:33 PM

  With all the grammer errors in that e-mail, zero chance I'd buy anything from them.

• tim said Monday, October 9, 2006 2:09:49 PM

  Give him a break, English isn't everyone's first language. (although if it _is_ his first language, then I agree completely)