Kudos to Telerik Support!
I have been using Telerik controls for about a year now. First, on a client site project, and then I licensed it for my own development needs as a consultant.
I have to say I am tickled with the Telerik support.
1) Telerik forums are great. Ask a question, get a quick answer from Telerik staff and users. Yes, the Telerik staff actually responds in the forums. You would not believe the number of forums I've posted to where the people/product supporting the forum do not participate. Talk about trying to get out of doing your job by making others do your work for you for free. Those types of forums typically do not get an answer at all!
2) Telerik support. Wow. They're on a completely different time zone, so it's expected I do have to wait 24 hours to get a response. But when the response arrives, wow. And why do I say wow? Well, there are numerous times I ask a question, and then the response says, "Here, try this zip project." I open up the project, and it's an exact project with my exact question and answer right there. They created it just for me, with my tables, fields, data, and everything! Wow!
The other day, I saw a cool menu on a website. I wrote and asked, "Can your menu do this?" They sent me a zip project with their menu doing exactly what that one did. And it did it better!
Yesterday, I wrote and asked how to populate a treeview with two tables as parent/child. I have done this before, but I had done it by putting the table in a generic list and manually building the tree. Today, at 3:27 am, they sent me a zipped file with my exact scenario, tables and all, showing me how to populate this tree with two tables. Much simpler than what I was going to do. This wasn't a little zip file they keep on hand and send out to everyone. It was customized with my exact solution!
Wow. And they've done this in the past. I've turned in more than 50 support requests and I always get great responses.
So yeah, with all the cruddy support out there, I just wanted to take a moment and thank Telerik and tell you about their wonderful support.
May your dreams be in ASP.NET and your controls be Rad!
Nannette Thacker