Mindjet MindManager stops mouse from working

I recently upgraded my development machine to not only a new computer but also Windows Server 2008.  I also chose to go with Windows Server 2008 64-bit to take advantage of the 8GB RAM that my new computer can handle. 

The upgrade went very smoothly but over the weekend I discovered that one of my tools, MindManager 8, caused issues on my computer.  Installation of MindManager was no problem and activation with my license key also was successful but when MindManager went to open the first tutorial MindMap, my mouse stopped working.  I tried several different things to get my mouse functionality to work including closing MindManager and installing an updated mouse driver but nothing worked.  Whenever MindManager would open a MindMap the mouse would freeze and never come back.

Today I was able to find a work around.  Apparently this issue has to do with Tablet PC Input Service. Not exactly sure why but stopping and restarting the service will free up your mouse. Unfortunately you need to do this with each MindMap that you open.

  • Open MindMap
  • Mouse becomes frozen
  • Stop/Start Tablet PC Input Service
  • Mouse now works again

You can also use these commands from a command prompt window instead of the Services mmc (which really helps when your mouse is not working :D ).

net stop "tablet pc input service"
net start "tablet pc input service"

UPDATE (2009-05-18): Having the Hyper-V feature enabled causes this work-around not to work.  I had enabled Hyper-V and then my mouse became frozen again after opening a MindMap and stopping and starting the Tablet PC Input Service did not free up my mouse.  Not sure why and I did not look into what was going on but just turned off the Hyper-V feature and my work-around above works again.

UPDATE (2009-05-22): I have found that I do not need to stop and start the Tablet PC Input Service after opening each MindMap but only at first.  Right now my work-around at the beginning of each day is (yes, I shut my computer down each night :) ):

  • Open MindManager (which opens the startup mind map)
  • Mouse becomes frozen
  • Stop/Start Tablet PC Input Service
  • Mouse now works again
  • Open MindMap from MindJet Connect Workspace
  • Mouse becomes frozen
  • Stop/Start Tablet PC Input Service
  • Mouse now work again (and opening any other MindMaps will not cause my mouse to freeze)

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-Jeff

3 Comments

  • I love you
    I love you
    I love you....

    You made my day!!!!!!!!

    I was hopelessly searching on this topic and i found your article!!! you are really great!

    By the way, I still have the following issue, can you send documents to onenote 2007! I am the same as you (Win 2008 / 64 bit)

  • Hi,

    I had the same issue on a PC using a PS/2 mouse. Replacing the PS/2 mouse with a USB mouse solved the MindManager/mouse freezing problem.

    Best regards,
    Henri

  • Perfect, that also works for me!
    Same issue: Win 7/ Mindmanager

    Thanks so much :)
    And: How did mankind ever survive without internet? :D

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