iOS 4 vs Exchange

If you’re experiencing problems with your iOS 4 device and your Exchange server, be advised that there’s a bug in iOS4.  Here’s the email I received from my hosted Exchange provider:

There is currently an issue with Apple’s IOS4 that causes issue with the Activesync function in Exchange. Apple devices that were either upgraded to the 4.0 version or that were delivered with that version already installed are concerned by this issue.

A patch was released by Apple (http://support.apple.com/kb/TS3398) that in some cases, will resolve the issue. This patch extends the time that the phone waits for a reply from the exchange server and this should help significantly. Since this issue affects the Activesync system, all types of mobiles can be affected by the issue but the patch is only for iPod touch, iPhone 3G, iPhone 4, iPhone 3GS.

Sherweb has made modifications to the Activesync system to help palliate for the load caused by the software flaw. If you are still experiencing the issue, please run a small test. On the mobile device, open a browser and type in: https://webmail.ihostexchange.net/cas.txt. Please contact our support team at support@sherweb.com or by phone at 1-888-567-6610 and give us the results of this test.

Thank you for your patience

The Sherweb Team

Nice way to take down the planet’s Exchange server Apple  ;-)