Good CRM Resources
1. Microsoft VPC Software – Allows running a virtual machine, required for item 2 in this list
http://www.microsoft.com/downloads/details.aspx?FamilyId=04D26402-3199-48A3-AFA2-2DC0B40A73B6&displaylang=en
2. MS Dynamics CRM 4.0 VPC – A virtual machine that allows you to play with the application in a isolated environment. It is recommended to allocate at least 2 GB RAM for the virtual machine.
http://www.microsoft.com/DOWNLOADS/details.aspx?FamilyID=dd939ed9-87a5-4c13-b212-a922cc02b469&displaylang=en
(Notice the expiration date, April 2009 which is past due, but the machine it still operational)
3. My blog dealing with various CRM issues, including a post about re-import data into the application to update existing records
http://blogs.microsoft.co.il/blogs/rdt/
4. Microsoft Dynamics Community – a huge portal for blogs, forums and communities for Microsoft Dynamics CRM
https://community.dynamics.com/crm/home.aspx
5. Email to case component – Converts email that arrives to a Queue into Case
http://blogs.msdn.com/crm/archive/2008/02/19/e-mail-to-case-lead-using-crm-4-workflow.aspx (using the workflow)
http://c360.com/EmailToCase.aspx (This is not a free component)
6. Using the Reports Wizard tutorial
http://channel9.msdn.com/posts/jodonnell/Microsoft-Dynamics-CRM-40--Report-Wizard-with-John-ODonnell
7. Implementation Guide – This document describes the planning and maintaining best practices of the application in depth.
http://www.microsoft.com/downloads/details.aspx?familyid=1CEB5E01-DE9F-48C0-8CE2-51633EBF4714&displaylang=en
8. Microsoft CRM Accelerators Program: These are Microsoft recommended ISV components which you can download and use free of charge. They supply useful functionality such as application notifications registration, Analytics and more
http://www.codeplex.com/crmaccelerators
9. Example of how to use the workflow engine to perform a repeating scheduled task
http://blogs.microsoft.co.il/blogs/rdt/archive/2009/02/10/how-to-create-a-repeating-schedule-work-flow-rule.aspx