Help Ray get his Groove back - part 3: Microsoft Groove Support

I have been fairly active in the Groove Forums and I received a most interesting bit of email this evening -

"Thank you for your post to my question re. Groove 3.1 Presence on the MS Groove Discussion.

I am as  frustrated as you are with the MS monopoly that is taking place and the degredation of

exceptional products when MS digs their greedy, nasty claws into them and then they refuse to

provide any decent level of support. I am the guy who knows enough about computers to be

dangerous and friends come to for help. I am able to do only so much then it gets dicey. The

firewall answer that was given by the MS guy was so basic. Unfortunately, my tablet was made

by Gateway. Their level of support for their product is almost nil as well.These companies sell

their product and then charge you the same amount of money as their product to get one

instance of support <sigh>.

I will let you know how it goes.... and I will give you some good feedback on the site as well!"

Actually, I disagree with the above - most of the support in the forums are really done by users who are not Microsoft employees. In short, it's the end-users who are passionate about the product who do the job of the Microsoft employee.